Email and live chat
Answer product questions, investigate customer issues and explain next steps using your support policies and knowledge base.
Hire Customer Support Staff in the Philippines
Recruit customer support staff for the channels and service hours your customers rely on. Describe your product, ticket volume and escalation process to help applicants understand the role before they apply.
Free Lite ads available. Basic ads $59 USD per ad.
What your customer support representative can help with
Build your customer support representative role around the support your business actually needs.
Order and account support
Check order status, guide customers through account issues and escalate refunds or exceptions for the right approval.
Ticket handovers and feedback
Keep useful case notes, flag recurring problems and hand unresolved issues to the next shift with enough context.
Find the right fit.
Go beyond a CV. See how someone thinks, communicates and approaches the work.
- 01
Ask for a response to a fictional frustrated customer and assess empathy, clarity and policy accuracy.
- 02
Check experience with your support channels and tools, such as Zendesk, Freshdesk, Intercom or Gorgias.
- 03
For phone support, assess spoken communication in an interview and confirm equipment, connectivity and shift availability.
Hire in three steps.
How Permworks works- 01
Describe your role
Create an employer account and post the responsibilities, budget and schedule.
- 02
Review applications
Compare applicants in your dashboard, message candidates and arrange interviews.
- 03
Choose and onboard
Agree on terms directly and prepare clear instructions for the first weeks of work.
Common questions
A few things to know before hiring your customer support representative.
Post your jobCan I hire support staff for email, chat and phone?
You can advertise any of these channels, but specify which are essential. Written support and phone support require different assessments, equipment and scheduling expectations.
Can one representative provide 24-hour customer support?
Continuous coverage needs a staffing plan with appropriate shifts and backup. Specify the hours for each role instead of expecting one person to remain available around the clock.
What should I prepare before onboarding customer support staff?
Prepare a knowledge base, sample responses, escalation contacts and clear policies for refunds or account changes. Start with supervised cases and review both accuracy and customer communication.
How do I assess customer support experience?
Ask about the products, channels and ticket types the applicant has supported. Use a realistic fictional scenario to discuss investigation steps, tone and when they would escalate.
Ready to find your next teammate?
Post your customer support representative role.
Connect with applicants. Hire directly.
Lite includes one concurrent ad, closing at 20 applicants. Basic includes unlimited applicants, priority placement and email promotion to suitable candidates.