Remote Maintenance Coordinator

Maintenance Coordinator/Manager
Treaty Oak Property Management – Austin, TX

Position Summary:
The Maintenance Coordinator/Manager is responsible for overseeing all aspects of property maintenance operations across our portfolio of residential homes and duplexes. This role ensures timely, high-quality repairs, coordinates with vendors and tenants, tracks work order progress in AppFolio, and keeps property owners informed with clear, accurate communication. The ideal candidate is highly organized, solution-oriented, and comfortable balancing day-to-day coordination with long-term maintenance planning.

Key Responsibilities:

• Serve as the primary point of contact for all maintenance requests from tenants, TOPM employees, and vendors
• Create, assign, and follow up on work orders using AppFolio, ensuring deadlines and quality standards are met
• Coordinate with third-party vendors, including scheduling, pricing negotiation, and quality assurance
• Communicate clearly with tenants about scheduling and status updates for repairs and maintenance
• Maintain and update vendor records, W-9s, COIs, and pricing agreements
• Monitor maintenance KPIs (average response time, resolution time, number of open work orders, etc.)
• Assist in seasonal property readiness (freeze prep, HVAC inspections, pest control, etc.)
• Collaborate with leasing and field teams to resolve turnover work, move-in repairs, and utility coordination
• Track maintenance expenses and identify opportunities for cost savings
• Assist with paying utility bills online 
• Assist Accounting team with collecting invoices and helping with vendor invoice adjustments when necessary 
• Handle emergency maintenance calls or delegate appropriately on a rotating basis

Qualifications:

• 1+ years of experience in residential maintenance coordination or property management operations (preferred)
• Strong knowledge of maintenance terminology, common repair timelines, and vendor negotiation
• Proficient in AppFolio or similar property management software (preferred)
• Excellent communication and organizational skills
• Ability to prioritize urgent tasks without losing sight of follow-up items
• Calm under pressure and committed to providing great service to both owners and tenants

How to Apply:

To be considered for this role, please complete the TestGorilla assessments here: https://app.testgorilla.com/s/kilktp9w