SALES SPECIALIST & MEMBER SUCCESS

IMPORTANT: This is not a passive VA task role. This is a proactive, voice-heavy, sales-and-service role for someone who can communicate powerfully, confidently, and with empathy.

DO NOT APPLY if:

You have a heavy accent or struggle with English fluency

You avoid phone calls or don’t like sales

You wait to be told what to do instead of taking initiative

Title: SALES SPECIALIST & MEMBER SUCCESS: 
Remote, 20–40 hrs/week 
Reporting To: NDTA CEO + Chief of Staff


MISSION:

To convert trial signups and interested leads into active, paying NDTA members by using expert-level follow-up, persuasive communication, and consistent closing. You are not just welcoming — you are selling. This role combines relationship building with outcome-driven sales. You will guide each new lead through the NDTA experience, answer objections, and move them toward a clear yes — fast. Every message, call, and follow-up is a strategic moment to close, build trust, and help a hauler finally get access to what they need to grow. This is both a Member Activation and Sales role — you are responsible for welcoming and onboarding, but just as importantly, for closing the deal and turning interest into membership.

RESPONSIBILITIES:

Welcome every new signup via text, DM, or phone call within 24 hours

Ensure the onboarding form is submitted and complete

Personally walk each new member through the onboarding steps: gaining access to GoKollab, Hauler Connect, NDTA business kits, active job leads, community chat groups, and NDTA member resources

Be the direct point of contact to answer any onboarding or setup questions

Follow up with all Free Trial leads by Day 2 and again by Day 6 if they haven’t converted

Make outbound calls to leads who submit a form, attend a Haulers Huddle, or message us through social media — turn interest into activation

Be the primary voice that explains how NDTA delivers real help: job access, compliance support, and growth tools

Handle objections and confidently ask for the conversion — your goal is to close trial members into paying members

Track all messages, calls, and lead progress in CRM (GoHighLevel)

Share at least one member's win, hauler success story, or major milestone each week with the marketing team to highlight results and build proof

? QUALIFICATIONS:

Excellent spoken and written English — must sound natural, confident, and easy to understand with minimal accent

Previous experience in outbound sales, lead conversion, or account management (required)

Proven ability to make outbound calls, send follow-up messages, and close leads

Fast response time and reliable internet

Strong communication and emotional intelligence — you must know how to lead conversations and hold attention

Self-motivated and detail-oriented

Comfortable using GoHighLevel, Google Sheets, Google Docs, and messaging platforms like GoKollab

You must believe in this mission: Helping haulers grow real businesses, get access to jobs, and become more powerful

???? METRICS (WHAT YOU’LL BE JUDGED ON):

% of new members successfully onboarded

% of trial ? paid conversions


of outbound calls made and messages sent weekly

Time-to-response for new lead messages (