Accounts Receivable (AR) and Collections Specialist

Company Description

Treantly is a Canadian-based recruitment agency that facilitates the connection between businesses in North America and exceptional remote staff in the Philippines. 

The Accounts Receivable (AR) and Collections Specialist is a diligent and detail-oriented

resource who will be responsible for client invoicing, managing the company’s receivables,

ensuring timely collection of outstanding balances, and maintaining accurate financial records.

This role requires excellent communication skills, a strong understanding of accounting

principles, and the ability to work independently in a fast-paced environment.

Customer Setup

• Setup new clients in ConnectWise system
• Setup Agreements in ConnectWise to support purchase requirements (subscriptions,services, etc.)
• Update client Agreements in preparation for month-end invoicing
• Respond to billing inquiries from clients and internal team members

Client Invoicing

• Preparing invoices across all business transaction types (licenses, hardware purchases,services, retail, etc.)
• Submitting invoices in a timely manner.
• Submit invoices via ConnectBooster (for clients that have been set up for this service)
• Ensure recurring invoices are managed, e.g. licenses, subscriptions, credit memos, etc.

Accounts Receivable Management

• Process incoming payments in compliance with financial policies and procedures.
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Verify discrepancies and resolve customer billing issues.
• Generate and send out invoices to customers in a timely manner.
• Monitor accounts to ensure timely collection of payments.
• Maintain accurate and complete customer files and transactions.
• Post payments (EFT, credit card, cheque, etc.)
• Post all cash/credit card payments from Retail for the previous day
• Post payment remittances once deposited

Collections

• Contact clients to follow up on outstanding invoices and coordinate payment
• arrangements.
• Support clients with the setup of ConnectBooster (automated payment solution).
• Negotiate payment plans and credit terms with clients as required.
• Track and resolve outstanding payment issues and escalate as necessary.
• Prepare and present reports on collection activities and the status of accounts.
• Collaborate with the sales and customer service teams to address and resolve billing disputes.

Process Improvement

• Compliance: Ensure that all accounts receivable activities comply with relevant laws,
• regulations, and company policies. Assist with internal and external audits as needed.
• Process Improvement: Identify opportunities for process improvements within the
• accounts payable function. Implement new procedures and technologies to increase efficiency and accuracy.
• Support the development of Standard Operating Procedures (SOPs) as required.

Qualifications

• Minimum of 2 years of experience in accounts receivable and collections or a related role.
• Proficient in QBO and Microsoft Office Suite, particularly Excel.
• Strong analytical skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to handle confidential information securely.
• Strong problem-solving abilities and customer service orientation.

What we offer:

• Opportunities for growth and advancement

Work Hours:

• Full-time position, CST

To Apply:

• Fill out application: https://apply.workable.com/treantly/j/00F68C3F14/