Virtual Assistant - Admin, Operations, & Social Media

The Position

We’re looking for a proactive and organised General Admin, Operations & Social Media VA to support a growing residential construction business in Australia. This full-time, remote role, working closely with the business owners to develop systems and processes, manage daily admin and operations, create SOPs, and strengthen internal workflows. If you’re detail-oriented, solution-focused, and thrive in a structured role, we’d love to hear from you.

About the role

• A confident and experienced VA with a strong background in admin and operations.
• Someone that is proactive and loves organising, streamlining, and improving systems and processes.
• A great communicator who can work closely with an internal team (site foremen and apprentices).
• Comfortable reading and understanding manuals, product specifications, and construction-related documentation.

If you’re the VA we’re looking for, then apply now!
 

The Details

Job Location: Remote, work from home.

Company Location: Australia

Job Type: Full-time 40 hours per week.

Salary: Please review the job application

Hours (in Philippine Time): 7am to 3.30pm PHT

Responsibilities

General Admin & Operations 

• Check inboxes, prioritise tasks, and flag any urgent client or supplier communications.
• Maintain and organise documentation in Google Drive, ensuring clarity and ease of access.
• Prepare and format SOPs, internal process documents, and project templates.
• Support the team by documenting weekly project meetings, distributing action points, and ensuring follow-ups.
• Improve digital workflows by identifying better systems for SOP storage (e.g. Google Sites) and internal processes.

Research & Resource Management

• Research products, technical specifications, and installation guides to assist with compliance.
• Cross-check deliveries and spec sheets to ensure the right products reach the site.
• Help source better ways to structure, store and retrieve job documentation across departments.
• Keep track of new tools (e.g. Loom, Google Sites, ClickUp) and make recommendations to improve operational efficiency.

Team Support & Coordination

• Be the point of contact between the office and internal site team.
• Assist with onboarding new team members by sharing documented systems and SOPs.

Basic Design Support

• Format documents, internal templates, or social posts using Canva (based on existing brand assets).
• Light content formatting, no strategy or campaign creation expected.

SOFTWARE SKILLS

• Google Workspace (Docs, Sheets, Drive, Calendar, Slides, Sites).
• Zoom, Loom, and basic screen recording tools.
• Canva (basic to intermediate use).
• Familiar with project tools like ClickUp, Monday.com, or Asana.

We want to hear from you if you have…

• At least 4+ years of experience as a General Admin and Operation VA (Social Media) VA working online directly for US, Australian, or European clients. No BPOs, please.
• Experience in residential construction is highly desirable.
• Confidence with project management and CRM tools.
• Strong communication, time management, and attention to detail.
• Exceptional English written and verbal communication skills with the ability to liaise well with key stakeholders.
• Experience with social media management, Canva and/or other design programs.
• Exceptional organisational, multitasking, and time management skills.
• A proactive attitude and the ability to manage multiple tasks independently.

You must also be someone that…

Solve problems and improve processes proactively.

Take ownership of tasks and deliver with excellence.

Communicate clearly, professionally, and consistently.

Thrive in a small, collaborative, and structured team environment.

This position is NOT for you if you…

Lack experience with admin, operations, or digital tools.

Don’t have a proactive personality, and you can’t think on your feet.

Do not have a reliable, quiet remote work setup

Are juggling multiple jobs or responsibilities.

Do not prioritize client experience and team communication