Tech Support

Tech Support | Temp to Hire
Type: Full-Time | Work Hours: 8am–5pm CST | Monday–Friday (PH Night Shift)
Location: Remote
Start Date: ASAP 
Salary: $1,400 - $1,600 USD/month 

HOW TO APPLY:
Only applicants who fill out our application, meet the criteria, and can work 8am–5pm CST will be considered.
Apply here: www.raffitimedia.com/operations-assistant#operations-assistant-application

POSITION OVERVIEW:
This hybrid role primarily focuses on Tech Support, with Project Management responsibilities as secondary. While advanced technical skills are not required, a basic to intermediate understanding of tech concepts—such as creating automations, using webhooks, and troubleshooting common tech issues—is necessary. Organizational skills and a proactive mindset are essential, especially as the role transitions to a more project management-centric position after the completion of two initial tech projects.

PRIMARY RESPONSIBILITIES:
Tech Support & Automation:
-Migrate workflows from Zapier to n8n Cloud to enhance automation processes.
-Handle technical issues for both internal systems and client-facing platforms, including troubleshooting automation failures and software bugs.
-Assist with coding and maintaining internal websites using JavaScript, webhooks, and API integrations.

Examples of basic tech support tasks include:
-Password Resets: Assisting users in resetting forgotten passwords or unlocking accounts.
-Software Installation: Guiding users through the installation of approved software applications.
-Hardware Troubleshooting: Diagnosing and resolving issues with printers, monitors, or other peripherals.
-Network Connectivity Issues: Helping users connect to the company network or resolve internet connectivity problems.
-Email Configuration: Setting up and troubleshooting email accounts and settings.

Communication & Collaboration:
-Communicate effectively with the team via Asana, Slack, and Voxer, providing status updates and relaying information between clients and the team.
-Collaborate with the team to continuously improve systems and workflows.
-Engage with clients to facilitate content creation and address their needs.

QUALIFICATIONS:
Experience with Zapier and n8n (or similar automation tools).
-Basic to intermediate knowledge of JavaScript, APIs, WordPress, and webhook integrations.
-Strong background in troubleshooting technical issues.
-Familiarity with GoHighLevel (GHL) or similar CRMs.
-Excellent English reading and writing skills.
-Ability to manage multiple tasks, prioritize, and work under tight deadlines.
-Proactive in problem-solving and forward-thinking.
-Must be able to work US Central Time hours (8?am–5?pm CST).

BONUS SKILLS:
-Familiarity with tools like Slack, Google Workspace, Asana, etc.
-Ability to suggest and implement process improvements.

BENEFITS:
-Paid Philippine holidays
-Paid vacation & sick leave (applicable after 6 months)
-Fully remote, long-term position
-Room for growth and leadership opportunities (after 6 months)

HIRING PROCESS:
1, Fill out the application www.raffitimedia.com/operations-assistant#operations-assistant-application
2. Short video call interview.

ABOUT RAFFITI MEDIA:
We’re a Done-For-You YouTube management agency focused on growing our clients' brands on YouTube through strategic video content, SEO analysis, and community building. Our team thrives in a collaborative and fast-paced environment, offering ample opportunities for professional growth.