ECommerce App Success Manager

--  This job starts out part time but has the possibility to move to full time. --

Our company is an American company (epicshops.com) and we're looking for a person who loves working with people, who can come up with great ideas when it comes to serving clients better, work American hours, and has excellent English speaking/writing skills. Again, you must have excellent English speaking/writing skills to be considered for this job.  If you're not fluent in English and do not have great English writing skills, please do not apply. We create unforgettable digital experiences while living out our values—integrity, empathy, teamwork, to name a few. You’ll collaborate with designers, developers, marketers, and customer-success pros who care deeply about our clients and even more, each other.

As the eCommerce App Success Manger, you sit at the intersection of product marketing, UX, and customer enablement. You’ll craft compelling marketplace listings, polish in-app UX, and fuel AI-powered support channels with rich, up-to-date knowledge so merchants can succeed without friction.
 

Schedule Info:
 The schedule is flexible, but it's required to work part of your time PST (west coast USA time) so you're able to coordinate and work with others on the team. You will be able to do split shifts and when you want time off, it'll be granted. 

Sales Position Info: 

This position is not a traditional sales job. You will not have to make cold calls, email leads, etc. We're just looking for someone who is ‘sales minded’ to help us serve the customer better.

Character Traits We're Looking For:
- Honest
- Punctual
- Team Player
- Focused
- Works hard and knows how to have fun
- Loves to solve problems
- Loves working with people

 

Key Responsibilities:

Required Skills and Qualifications:
- 4+ years of English experience in communications (speaking / writing)
- 2+ years of sales
- Strong verbal and written English communication, strategic planning, and organizational skills
- Loves to work with people and is patient
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities