Be one of US! Be our Leads Service - Team Lead

THE ROLE We are looking for a detailed-oriented and dedicated Leads Service - Team Lead that will oversee a group of Product Researchers. This person is expected to be a tactical partner. In ensuring team productivity, finding the best profitable deals, and delivering top notch customer service by maintaining quality deals on the website. We see a world which is changing where there are new opportunities to build simple, scalable virtual businesses to improve lives. We offer a wide range of services, software, and educational content towards this aim. We help thousands of customers every year and have a strong brand following within the Amazon ecosystem. We operate a range of services to support our customers in running eCommerce stores, selling on the Amazon marketplace. We have three core products, one is the lead service that provides information on where to find products that you can buy low, to resell high, for a profit on the Amazon marketplace. The second service is a recruitment service. For virtual assistants, to work within other Amazon sellers businesses and the third is the USS or Ultimate Sourcing Sheet, which is a tool that supports Amazon sellers in collecting the data they need to monitor their business as it automatically creates the intelligence and insights needed by an Amazon seller to efficiently run the day to day of his Amazon Store. The duties and responsibilities include, but not limited to: KEY RESULT AREA #1: Sourcing Strategy ? Create a sourcing strategy that meets business requirements ? Review and recommend Daily Product Sourcing Plan of team members ? Analyze deals submitted by team members considering various criteria in searching and choosing products, including competitor data, sales data, market/consumer trends, buying behavior, associated risks, and overall business environment (such as pandemic) ? Review and recommend product mix strategy, considering stock levels per peak seasons, special events, and supplier lead time ? Performance Metrics: Achieved no. of deals submitted of total team KEY RESULT AREA #2 Leads Monitoring and Enhancement ? Drive operational excellence by maintaining the quality of deals and defining new trends and techniques to upscale the leads product ? Define and discuss clientís preferences by categories, brands, suppliers/stores ? Audit Customer Service Logs to maintain quality of deals uploaded to website ? Collaborate and escalate concerns encountered to product manager which affects productivity of the team like system errors, constant client refunds, among others. ? Monitor industry trends, best practices, and emerging technologies, and share knowledge with the team to drive continuous improvement ? Performance Metrics: Total weekly tokens target achieved, No. of leads enhancement Initiatives, Achieved CS Logs target KEY RESULT AREA #3 Team Development ? Assist in the development of the team ? Provide a safe place for the training and development of team members ? Conduct weekly coaching sessions to support team members and attain peak performance ? Performance Metrics: No. of coaching sessions, Performance Management Issues KEY RESULT AREA #4 Project Management ? Collaborate with different departments/business units for all any related projects and programs ? Performance Metrics: Project Timelines, Milestones Requirements THE REQUIRED TOOLS ? Desktop/laptop ? Computer specs: o Processor - Intel Core i5 or higher (excluding U processors) o RAM - 8 GB or higher o A fast and stable internet connection (at least 30 MBPS) and with a back-up internet (eg pocket wifi) ? Noise-canceling headphones ? Web camera ? Skype for video calls ? Quiet and professional workstation THE REQUIRED COMPETENCIES ? At least a Graduate of a 4-year course from a reputable university ? At least 3 years working experience ? At least 1 year experience in leading a team ? Preferably from a service-based, ecommerce, or retail background TECHNICAL KNOW-HOW ? Research skill, particularly online search ? Analytical and Problem-Solving Skills, including Data Analytics ? Planning and Time Management ? Business Acumen SOFT SKILLS ? Communication Skills; fluent in English (essential) ñ spoken and written ? Strong Attention to Details ? Strong systems aptitude ? Customer Service ? Interpersonal Skills ? Collaboration/Teamwork ? Results-driven and Proactive TECHNOLOGY SKILLS ? Google Suite, MS Office ? Communication Media - Slack, WhatsApp, Facebook Messenger, Skype, Zoom OTHER SKILLS ? Willingness to perform various functions ? With a high regard for Integrity, Excellence, Continuous Learning, Teamwork, and Creative Thinking/Innovation ? Comfortable working in a fast-paced and digitally centric environment Benefits THE OFFER ? Full-time career ? Opportunity to learn different facets of the e-Commerce operations ? Career advancement opportunities ? Monthly salary: Php 30,000 to P35,000 (Net), payable twice a month ? Incentive (as per eligibility) ? Flexible work schedule (8 hours/day; 5 days/week) ? Monthly Internet subsidy of Php 1,000 upon hiring ? Onboarding tools (headset and webcam) 3 months after hiring ? Paid Trainings ? Paid Holidays ? Personal Days/Leave ? 13th-month bonus HOW TO APPLY Please copy and paste the link in your browser: ------------------------------------------------------------------------------------------- ->->->->->->->-> forms.gle/FjjZJknZBF13rEnD6 <-<-<-<-<-<-<-<- ------------------------------------------------------------------------------------------- Note: This is a remote position, and candidates from all locations are encouraged to apply. The deadline for applications is February 29, 2024. Job Type: Full-time Salary: Php30,000.00 - Php35,000.00 per month Benefits: Work from home Schedule: 8 hour shift Supplemental pay types: 13th month salary