HR Generalist & Recruiter

About the Role: HighLevel is adding a People Ops Operations Generalist & Recruiter to our growing team. This important role will support the organization by sourcing, screening and hiring top talent, but also support our team members through their employment journey with the company. Beyond the recruitment requirements, responsibilities for this role include onboarding and offboarding team members, supporting engagement initiatives and ensuring the culture of HighLevel is consistent with our team members in the Philippines. Due to our growth plans, this role will initially start out as a full time Recruiter and move into the dual role once our hiring ramp if complete. About You: You are comfortable taking the lead in building and developing talent pipelines. You thrive in finding passive talent in a competitive market and landing high-quality hires. As the subject matter expert, you deliver market insights back to peers and business partners to drive sourcing strategy decisions. Importantly, you are passionate about creating an amazing employee experience for all team members! Our people operations team believes in continuous improvement, cross team and cross department collaboration and creating an environment for our team members to thrive. As a young, growth focused organization, there are numerous opportunities to enhance our culture, recruit team members who are focused on giving stellar service to our customers and to create best in class programs for our team members! You will: Manage the full-cycle recruiting process from kick-off meetings with hiring. managers, to sourcing/screening to closing candidates across a broad range of roles. Conduct team member onboarding. Provide support to team members in various HR related topics and resolve any issues that may arise. Proactively source top talent, gain candidate interest, and pitch candidates on HighLevelís mission and core values. Effectively communicate and negotiate all pieces of an offer package. Establish and build trust with hiring teams and important stakeholders to maintain a great working relationship. Assist in development, distribution and implementation of human resource policies Own HighLevelís relationship and process improvement recommendations for our 3rd party vendors including, but not limited to our IT vendor, SWAG vendor and Recruiting vendors. In partnership with IT, be responsible for procuring, tracking and shipping onboarding equipment to all new hires and liaise with existing team members on equipment issues. In collaboration with key stakeholders, implement effective onboarding and offboarding processes ensuring our team members are set up for success. Support the creation, implementation, tracking and analysis of all HighLevelís engagement surveys, including but not limited to our annual engagement survey, pulse surveys, new hire surveys and exit interviews. Leverage HR systems to automate and eliminate manual work where possible. Support the annual performance management process. Conduct stay interviews and exit interviews as applicable, highlighting trends, identifying opportunities, and recommending action plans. Support the People Operations change management efforts across the organization. Assist with the maintenance and documentation of internal HR processes and controls as needed. You Have: Bachelor's degree is a plus 2+ years experience in an HR role showing increasing responsibility 2+ years experience managing a full-cycle recruitment process for talent either in house or agency 1+ years of compensation experience; compensation reporting and modeling a plus Previous experience with HR information systems is required Strong analytical, decision making, and problem solving skills Ability to maintain a high degree of confidentiality, work independently, multi-task, and follow up on projects and issues Detail-oriented with strong follow-through Excellent interpersonal and communication skills to interface with all levels of the organization across multiple teams Experience in managing HR projects a plus