Customer Success Manager - Remote (Philippines)

About our client

Our client is a fast-growing global SaaS scale-up focused on developing modern workforce and operations management solutions for service-based industries. Recognized as one of the fastest-growing companies within the security technology space, they continue to expand their international footprint and invest heavily in their product and engineering teams to support ongoing innovation and platform growth.
 

Joining the team means working within a collaborative, remote-first environment alongside experienced product and technology leaders across global markets. The company offers strong long-term growth opportunities, hands-on exposure to SaaS product development, and the chance to contribute to a rapidly scaling international platform with a strong and supportive team culture.
 

About the role

As a Customer Success Manager, you will support customers throughout their entire journey with the organization's workforce management platform, ensuring a smooth onboarding experience and providing comprehensive training to help them successfully adopt the system. You will build and nurture strong customer relationships, proactively guide clients toward achieving maximum value from the platform, and serve as a trusted partner throughout the customer lifecycle. As the organization continues to grow, this role offers excellent opportunities for professional development and career advancement.

Key responsibilities

• Guide new customers through onboarding and training, ensuring a seamless implementation and helping them achieve value quickly.
• Partner with the Sales team to keep pilot projects progressing smoothly and meeting performance goals.
• Build and maintain strong relationships with existing customers, encouraging product adoption and supporting their long-term success.
• Respond to customer questions with professionalism and empathy while identifying opportunities to improve processes and enhance the product.
• Conduct training sessions for customers whenever new features or updates are released.
   

Requirements

• Background in customer service, customer support, training, or account management.
• Comfortable facilitating training sessions or delivering presentations
• Experience working in SaaS or customer success environments.
• Familiarity with HubSpot or a similar CRM platform, along with strong Microsoft Office proficiency.
• Previous experience in the security industry or a related field.
• Passionate about helping people, patient, and committed to delivering excellent customer experiences.
• Eager to learn, naturally curious, and comfortable adapting to new technologies and software.
• A practical, solution-oriented thinker who remains composed in challenging situations.
• Highly organized, dependable, and an effective communicator.
• An encouraging mentor or trainer with the potential to take on leadership responsibilities.
• Excellent written and verbal communication skills in English.
   

Working setup

• 100% Remote role, day-shift
• Company-issued equipment provided
• Opportunity to collaborate with international teams across Australia, the United Kingdom, and the United States
• Long-term role within a stable and growing global organization