Job Description
Role context, responsibilities, and expectations.
Join Our Team as a B2B Account Executive
Do you possess a winning mentality, an exceptional memory, and thrive on crafting tailored solutions for commercial clients?
Are you passionate about delivering compelling presentations and hard-selling to top-tier commercial customers?
If so, we invite you to join our team and drive your career from the comfort of your own home while enjoying a fixed morning schedule and a dynamic, supportive team.
This is the opportunity you've been waiting for!
About The Company
We are Shimmer Glass and Pressure Cleaning, a thriving company specialising in high-end commercial glass and pressure cleaning services. Our extensive clientele includes some of Australia's most renowned brands, such as Anglicare, Westfields, UNSW Village, Novotel, and Mercedes.
We take great pride in our team, considering them an integral part of our success, just as we hold our valued customers in high regard.
As a dynamic and forward-thinking business, we offer a wide range of services for domestic, commercial, and strata clients. Our expertise in glass cleaning and pressure cleaning sets us apart in the industry, making us a trusted choice for those seeking top-tier results. With our dedication to quality and passion for what we do, we've become a name synonymous with reliability and satisfaction in our field.
With ambitious growth plans on the horizon, we are actively seeking a dedicated B2B Account Executive to join our rapidly growing team. This new team member will play a crucial role in crafting a robust commercial sales strategy that will drive our medium-sized business to new heights.
Why Join Us
– Work From Anywhere: Embrace the freedom of remote work with a permanent home-based setup.
– Permanent Morning Shift: Enjoy the benefits of a fixed 6:00 AM to 2:30 PM (Philippine Time Zone)
schedule from Monday to Friday.
– Career Growth: Unlock your potential for career advancement and diversification within our rapidly
growing organisation.
– Exceptional Team: Collaborate with like-minded individuals who share your passion for customer satisfaction
and delivering top-notch service.
This role offers an exciting opportunity to shape the future of our company and make a significant impact. We are committed to your success and provide comprehensive training and support to ensure your growth in the field of sales.
Your Role
As a B2B Account Executive at Shimmer Glass and Pressure Cleaning, your responsibilities will include:
– Handling inbound enquiries via phone and email, following our quote process
– Converting leads into scheduled jobs using our CRM and job management system
– Preparing, manually calculating, and processing very detailed quotations for all our clients
– Ensuring budget and time requirements are met for each job
– Efficiently scheduling residential, commercial, and strata cleaning jobs across Sydney
– Coordinating with our technicians to ensure timely job completion according to our high-quality standards
– Resolving problems and handling customer complaints in a timely manner
– Maintaining excellent relationships with customers that are built on trust, and inspiring the rest of the
sales team to follow this example
– Managing commercial contracts, including strata companies, retirement villages, schools, and hospitals
– Collaborating with the team to suggest innovative ideas and devise strategies for expanding our customer base,
increase sales and improve customer experience
– Handling our Sales CRM system
– Managing various sales administration tasks
– Contributing to ad-hoc sales projects
Qualifications
To excel in this role, you should:
– Hold a bachelor's degree from an accredited college or university
– Have experience and a proven track record in hard-selling to commercial clients
– Possess the ability to retain extensive or large amounts of information related to company products and services
– Have experience hard-selling complicated products and services to commercial clients
– Have experience in delivering big presentations to commercial clients
– Have a background in real estate or other forms of B2B sales, where you have to take into account
a large amount of information to present customised proposals or packages to customers to sell
– Possess experience in the service industry in a B2B sales role involved in hard-selling
– Have previous experience and a proven track record of successfully meeting and exceeding daily quotas
in your previous B2B sales roles
– Have exceptional B2B sales skills with a minimum of 2 years of experience in a similar industry
– Have used Sales CRM software related to a BSB Account Executive role (e.g. SalesForce, HubSpot, Keap)
– Have experience preparing, manually calculating, and processing very detailed quotations for small or
medium-sized B2B companies
– Have solid administration skills, including proficiency in MS Office, Google Workspaces, and other similar tools
– Have expertise in job scheduling and assignment, utilising tools like Google Maps and real estate platforms
to efficiently manage field technician scheduling within job management/scheduling software like ServiceM8,
and communicate with field workers using platforms like WhatsApp
– Exhibit a positive and nurturing personality with exceptional sales skills
– Bring drive, ambition, creativity, and a problem-solving mindset
– Be reliable and thrive while working from home with minimal supervision
Key Software and Tools Used
– Google G Suite/Workspace: Leveraging Gmail, Google Docs, Google Sheets, Google Forms, and Google Drive
for seamless communication and collaboration
– MS Office Applications: Utilising Microsoft Word and Microsoft Excel for various administrative tasks
– Dropbox: Managing and sharing essential documents and files
– Keap CRM: Streamlining customer relationship management for enhanced efficiency
– ServiceM8: Managing job scheduling and coordination
– WhatsApp: Facilitating quick and convenient communication
– WebEx: Engaging in calls, virtual meetings and conferences
– Time Doctor: Monitoring productivity and time management
– Verizon Reveal Connect: Utilising fleet management tools as needed
– ClickUp: Enhancing project management and task tracking capabilities
How To Apply
Kindly review and FOLLOW the instructions provided in the Google document accessible via the following hyperlink: bit.ly/shimmerB2B to ensure that your application is considered.