Customer Support

About Us

At Olifant Digital, we help e-commerce brands scale their revenue and profit through data-driven marketing strategies. We work closely with fast-growing brands to deliver exceptional results — and we’re looking for a Customer Support Specialist who shares our passion for excellence and client satisfaction. We are currently hiring for one of our clients (a very large brand in the US making 10M+ a year in revenue).

Role Overview

As our customer support specialist you will be looking into all social media accounts & meta ad comments to help customers. You will be responsible for customer emails, chats, and so on. Pretty much everything standard included in a customer service job.

Key Responsibilities

• Respond to client inquiries via email, chat, and support platforms within set response times.
• Keep detailed and accurate records of all communications in our CRM/support systems.
• Identify opportunities to improve processes and enhance client satisfaction.

Requirements

• Experience: 1+ years in customer support, account management, or client-facing role (agency or e-commerce experience is a plus).
• Skills: Strong written and verbal communication, high attention to detail, and proactive problem-solving.
• Ability to stay organized and manage multiple requests at once.
• Positive, empathetic, and solution-oriented mindset.

Why Join Olifant Digital?

• 100% remote — work from anywhere.
• Be part of a fast-growing agency with a results-driven, supportive team culture.
• Opportunities for career growth and skill development.
• Competitive salary and performance-based bonuses.