Rostering & Admin Co-ordinator (Aged Care industry)

About Us

My Freight VA is a dynamic company supporting the Aged Care industry by providing essential rostering and administrative coordination. Based in Cebu City, we offer a hybrid work environment that fosters teamwork and professional growth. 

About the Role

We are looking for an experienced Rostering & Administration Coordinator for a growing Australian based national aged care provider. This is a varied role suited to someone who is detail-oriented, confident following established processes, and comfortable working independently with passion for supporting the aged-care industry. Based in Cebu City, we offer a hybrid work environment that fosters teamwork and professional growth.

The successful candidate is responsible for rostering caregiver schedules ensuring every patient receives the care they deserve. You'll manage shift changes and rosters along with administrative and financial areas of the business so experience with Xero is required. This role is ideal for someone who enjoys structured work, strong follow through, and keeping tasks, systems, and communication organised. 

Key Responsibilities

• Coordinate rosters manage caregiver schedules to ensure adequate staffing coverage.
• Fill open shifts and address scheduling changes in a timely manner.
• Handle incoming calls, emails, and messages from caregivers and clients.
• Maintain accurate records and update information in Xero, Esa and other systems.
• Assist with documentation, reporting, and administrative tasks.
• Communicate staffing updates and schedule changes to caregivers and clients.
• Monitor staffing needs and support daily operational requirements.
• Ensure timely and professional communication across all stakeholders.
• Perform other administrative and coordination duties as needed.
• Accurately enter supplier invoices into Excel, Xero and Esa
• Support continuous improvement initiatives finance processes.

Qualifications

• 1–2 years of experience in administrative support, scheduling, staffing coordination, or customer service within a homecare or healthcare setting.
• Proficient in Microsoft Office suite and comfortable learning new software systems.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Self-motivated and able to work independently as well as part of a team.
• Familiarity with Google Drive and Dropbox.
• Proficient in Xero, Esa (desirable).
• Ability to manage multiple priorities in a fast-paced environment. 
• Available to work Monday to Friday, 7:00 AM to 4:00 PM (GMT+8 Manila time) in a hybrid setup based in Cebu City.

Preferred

• Experience in disability, aged care or community services
• Experience handling formal complaints or feedback processes
• Experience compiling or reporting on operational KPIs

What We Offer

• Full-time employment with competitive salary displayed in the posting.
• Government mandated sick leave and vacation leave
• Government mandated benefits employer share
• Company-provided laptop for work use.
• Health Maintenance Organization (HMO) benefits.
• Work in a supportive hybrid environment at Cebu Business Park, IT Park.
• Standard benefits including 13th month pay.

Engagement Type

• This is a full-time employee position offering standard company benefits and opportunities for growth within My Freight VA.

Work Schedule

• Monday to Friday, 7:00 AM to 4:00 PM (GMT+08:00 Manila time)

IMPORTANT: If this role sounds like your next career move then click the link below and complete

the Google form application ASAP.

https://bit.ly/4cf0HR2