Senior Operations Engineer

Description: Our US based client's Senior Operations Engineer will be a member of the Managed Services team. The Operations Engineer is focused on all technical aspects of the customer’s managed security environment and customer experience with Managed Services. This role will specialize in the design, implementation and management of Splunk Log Management solutions. The Operations Engineer will also utilize technical expertise and polite professional etiquette while performing the following duties:  Demonstrate leadership in areas of the Customer Service engagement  Design and implement customer facing technical project plans  Provide high level reports and status to both internal and customer project teams  Organize and facilitate technical meetings with the customer  Maintain knowledge of industry‐wide attacks  Provide interpretation and technical security guidance to assist with customer remediation  Demonstrate Technical Leadership to both customer and internal parties  Provide mentorship and training to MSS staff  Assist with developing internal process and procedures for MSS staff Skills & Knowledge Requirements: Must have advanced skills/knowledge in some of the following:  Information security  Network security architecture and design  SIEM, Syslog and other logging applications  Routers and access control devices  TCP/IP networking  Cisco network security products  LogRhythm SIEM Logging products  Splunk Log Management Solutions  Fortinet Security Products  Fidelis Security Products  McAfee network security products Desired experience:  5 or more years of information security or networking experience  Excellent customer service skills  Excellent analytical thinking and problem solving skills  Strong communication skills  Self managed and team oriented  Project management skills  Deadline and detail oriented  Highly motivated Required:  High School Diploma or equivalent  English: Fluent Preferred:  Bachelor's Degree in Information Technology  At least 6 years experience in Information Security or Networking  Certified in Security related Industry, Vendor, or Professional Certification