Recruitment & HR Manager

SmartScale Global is looking for a dynamic and strategic Recruitment HR Manager to lead our talent acquisition efforts in a fast-paced BPO environment. The ideal candidate will be responsible for designing and executing recruitment strategies, managing the full-cycle hiring process, and building a strong pipeline of qualified candidates to support business growth.

Key Responsibilities
 Recruitment Strategy & Execution
Lead full-cycle recruitment for high-volume BPO roles including agents, team leads, and support staff.

Develop sourcing strategies tailored to BPO hiring needs (e.g., job fairs, campus drives, online platforms).

Collaborate with operations and workforce planning teams to forecast hiring demands and align recruitment timelines.

Monitor and optimize recruitment funnel metrics (e.g., time-to-fill, cost-per-hire, offer-to-join ratio).
 

 HR Operations & Compliance
Ensure HR practices comply with labor laws, data privacy regulations, and internal policies.

Maintain accurate employee records and oversee onboarding, contract management, and exit formalities.

Implement and manage HRIS and ATS systems for streamlined operations.
 

 Employee Engagement & Retention
Design and execute engagement programs to boost morale and reduce attrition, especially in entry-level roles.

Conduct stay interviews, exit interviews, and analyze trends to improve retention strategies.

Address employee concerns and mediate workplace conflicts professionally.

 Performance & Development
Oversee performance appraisal cycles and ensure fair, timely evaluations.

Identify training needs and coordinate development programs for both new hires and existing staff.

Support career progression and succession planning initiatives.

 Employer Branding & Culture
Promote the company’s employer brand through social media, recruitment campaigns, and community outreach.

Foster a culture of inclusivity, accountability, and continuous improvement.

 Qualifications
Education: Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field.

Experience: Minimum 5 years of HR experience, with at least 2 years in a managerial role within a BPO or high-volume recruitment environment.

BPO Recruitment Knowledge: Must have hands-on experience and understanding of BPO recruitment dynamics, including sourcing strategies, candidate profiling, and attrition management.

Skills:

Strong knowledge of Philippine labor laws and HR compliance.

Proficiency in HRIS and ATS platforms.

Excellent communication, negotiation, and stakeholder management skills.

Analytical mindset with ability to interpret HR metrics and drive data-informed decisions.

High emotional intelligence and conflict resolution capabilities.

Certifications: HR-related certifications (e.g., CHRP, SHRM) are a plus.