Customer Service

Job Title: Customer Service and Executive Assistant

Location: Boynton/Delray Beach, Florida (Initial onsite training followed by remote work)

Company: Chapie

Overview:
Chapie is a South Florida based startup that produces vacuum-insulated containers in a variety of sizes to protect cosmetics from melting! We are looking for a customer service-oriented individual to join our team to help us provide the best customer experience possible. This role requires managing multiple communication channels, updating Shopify orders, assisting with wholesale orders, and contributing to our company's growth and efficiency.

Responsibilities:

• Monitor and respond to customer inquiries via social media platforms, site chat, and email channels.
• Maintain high standards of customer service and ensure all customer interactions are handled professionally and in alignment with company policies.
• Assist with wholesale communications and sales efforts.

Qualifications:

• Proven experience in customer service and familiarity with managing social media and live chat interactions.
• Strong proficiency with Shopify and general comfort with technology and various computer applications.
• Excellent organizational skills and the ability to manage multiple tasks efficiently.
• Strong verbal and written communication skills.
• Ability to follow detailed company policies and maintain a high level of professionalism.
• Residency near Boynton or Delray Beach, Florida, with the ability to work from home after completing necessary onsite training.

What We Offer:

• A flexible work environment with the option to work remotely after initial training.
• A role with diverse responsibilities, providing support directly to executive leadership.
• The opportunity to be part of a growing company in an exciting industry.

Application Process:
Interested candidates should submit a resume and a cover letter detailing their experience in customer service and familiarity with Shopify. Please highlight any previous experience assisting company executives or similar roles.

Job Type: Part-time

Pay: $15.00 - $19.00 per hour

Expected hours: 5 – 15 per week

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• 1 year

Weekly day range:

• Monday to Friday