Virtual Assistant

Position Overview

• Position: Virtual Assistant for Australian Trades Business
• Location: Remote – work from home
• Type: Contract – full-time
• Estimated Duration: Ongoing
• Start Date: Immediately
• Starting Rate: $900 AUD per month salaried position
  • Includes Australian holiday/sick leave entitlements
  • Includes Filipino extra month (e.g. 4 weeks paid annual leave)
• Preferred Experience:
  • Trades Businesses
  • Social Media Management
  • Previous work with Australian companies

You must have excellent English communication skills – speak very clearly and be easily understood by Australians.
Preference will be given to applicants with Simpro or other Trades-related Job Management System experience (e.g. Tradify, Wunderbuild, BuildXact, Ascora etc).

About the Company

You will be part of the Breaking BAS team – Bookkeeping and Virtual Admin for Trades Businesses in Australia.

Breaking BAS is a sister company to Small Fish Business Coaching – coaching for Trades Businesses. We will all be working together to provide comprehensive support for ATD Electrical.

You will be a full-time assistant to the Business Owner and Office Manager.

Job Description

Your role would involve:

• Answering phones, calling customers and suppliers – your spoken English must be excellent
• Management of SimPro (job management system), including:
  • Invoicing
  • Leads
  • Quotes
  • Checking payments
  • Liaising with customers with outstanding invoices
• Sending collection emails and making collection calls
• Identifying and rectifying duplicates, errors and misspellings in SimPro and other platforms – your written English must be excellent
• General admin tasks that will increase as the role matures
  • In time, you will act as the Office Manager when the current one is away
• Creating Excel spreadsheets to track KPIs
• Social Media tasks:
  • Process Google reviews
  • Review and like ATD social media posts
  • In time, create social media posts
• You may be required to learn to populate the Big Numbers Tracker – a tool created by Small Fish Business Coaching (training will be provided)

Ideal Candidate Should:

• Feel comfortable working online (using tools like Zoom, planning software)
• Have strong internet
• Have a quiet work environment
• Have good attention to detail
• Enjoy being part of a team
• Be able to organise time and work efficiently and independently
• Have good communication skills
• Be proactive and have good follow-through
• Take ownership of work, be accountable and responsible
• Show integrity – every action you take is 100% legal and ethical
• Be quick to respond during work hours
• Genuinely care about the client’s success
• Be willing to learn and expand your skills

Team Culture – Core Values

Breaking BAS and Small Fish operate under these core values:

• Integrity: We’re honest, actioning our words and meaning what we say
• Fairness: We practice candor in all aspects of our work
• Generosity: We’re willing to share knowledge, time, and energy freely
• Abundance: We’re giving in all aspects
• We strive to build respectful relationships between equals
• Winning together is put first

Expected Results

• Having all necessary preparation done for the specified times
• Accurate data entry
• Being available during allocated business hours
• Being able to give your client up-to-date reports when requested
• Being compliant with all Australian Building and Construction Standards
• Being able to communicate clearly with your client
• Knowing and responding promptly to your client’s needs