ECommerce Returns Manager

We are a rapidly expanding company looking for a Returns Manager to join our team. Your primary role will be managing all return/refund requests for Amazon and Walmart. If you love solving problems for customers and can do it with a smile, we are looking to working with you! PLEASE READ THE FOLLOWING CAREFULLY eCommerce Returns Manager Job Description: - Managing Daily Returns/Refunds - Ability to respond to customer concerns via email and/or phone promptly - Ability to troubleshoot any shipping, defective, and return issues politely and in a timely manner - Managing customer returns/defects and filing cases with our distributor for reimbursement - Collaborating returned items with the warehouse team - Creating cases with carriers (FedEx, UPS) for reimbursement if necessary - Ad hoc return-related tasks Requirements: - Experience in e-commerce returns management or a related field, with a strong understanding of return policies and customer service principles - Excellent organizational abilities to manage multiple returns simultaneously and maintain accurate records. - You must be able to work between the hours of 7 AM - 3 PM PST - You must be fluent in both written and spoken English - Attention to detail is a must If this sounds like you, please send your resume to kara@cometwarehouse.com with the subject line CSR #Returns. Due to the sheer number of resumes we receive, only successful applicants will receive a response. All others will be placed on a waitlist.