Customer Service Manager

We are looking for a skilled customer support specialist to provide excellent service to our customers through live chat and email. As a customer support specialist, you will be the first point of contact for our customers, and you will play a critical role in ensuring customer satisfaction and loyalty. Responsibilities: - Respond promptly and effectively to customer inquiries through live chat and email - Manage and resolve customer complaints and issues in a timely manner - Provide accurate and complete information about our products and services to customers - Identify and escalate priority issues to the appropriate channels - Collaborate with other team members to ensure customer satisfaction and efficient problem-solving - Keep accurate records of customer interactions and transactions Stay up-to-date with our products and services, as well as industry trends and best practices - Participate in ongoing training and development programs to improve skills and knowledge - Working with Monday.com - Solving customer questions on marketplaces like: Amazon Requirements: - Proven experience in customer support, preferably in a live chat and email environment - Excellent written and verbal communication skills in English Strong problem-solving and analytical skills - Ability to work independently and as part of a team - Excellent organizational and time-management skills - Familiarity with CRM systems and customer support tools - Ability to work flexible hours, including weekends and holidays, if necessary If you are passionate about providing exceptional customer service and have a proven track record in customer support, we would love to hear from you. Please submit your resume and cover letter to apply for this position.