Remote Customer Support Agent

Job Summary: As a Remote Customer Support Agent, you will be responsible for providing excellent customer service to our customers via phone, email, and chat. You will assist customers with order inquiries, product information, shipping details, and other inquiries. You will also be responsible for handling returns and refunds, and resolving customer complaints. Responsibilities: Respond to customer inquiries via phone, email, and chat Assist customers with product information, order inquiries, shipping details, and other inquiries Handle returns and refunds Resolve customer complaints in a professional and timely manner Update customer accounts and maintain accurate customer records Meet or exceed customer service metrics and goals Requirements: High school diploma or equivalent 1+ years of customer service experience in a call center environment Excellent verbal and written communication skills in English Strong problem-solving skills Ability to work independently in a remote setting Availability to work flexible schedules, including weekends and holidays Familiarity with e-commerce platforms and customer service software is a plus