Customer Support Team Leader (Remote)

Job Description: We are looking for an experienced and highly motivated Customer Support Team Leader to lead our team of customer support representatives in the Philippines. The ideal candidate will have a strong background in customer service and experience leading a team. As a Customer Support Team Leader, you will be responsible for managing and coaching the team to ensure that our customers receive the best possible support. You will also be responsible for developing and implementing strategies to improve customer satisfaction. Key Responsibilities: Manage and coach a team of customer support representatives to provide exceptional customer service Develop and implement strategies to improve customer satisfaction and retention Analyze customer feedback and data to identify areas for improvement Monitor team performance and provide regular feedback and coaching Maintain a high level of knowledge about our products and services Collaborate with other departments to resolve complex customer issues Create and maintain customer support policies and procedures Participate in hiring and training new team members Ensure compliance with company policies and procedures Qualifications: At least 3 years of experience in customer service, with at least 1 year in a leadership role Excellent communication and interpersonal skills Strong coaching and leadership skills Ability to analyze data and use it to drive performance improvements Familiarity with e-commerce platforms and tools Ability to work independently and as part of a team Strong problem-solving skills Bachelor's degree in a relevant field is preferred