Customer Service Representative (Non-Voice)

Job Overview: As a Customer Service Representative (Non-Voice), you will be responsible for providing customer support through email, chat, and other non-voice channels. You will respond to customer inquiries, resolve issues, and ensure customer satisfaction. You will also be responsible for maintaining accurate records of customer interactions and feedback. Responsibilities: Respond to customer inquiries and resolve issues through email, chat, and other non-voice channels Provide accurate and timely information to customers Follow up with customers to ensure their satisfaction Maintain accurate records of customer interactions and feedback Escalate customer issues to the appropriate departments as needed Continuously improve customer service by identifying areas for improvement and making suggestions to the team Requirements: At least 1 year of experience in customer service or a related field Strong written communication skills and ability to communicate clearly and effectively through email and chat Strong problem-solving skills and ability to resolve customer issues in a timely and efficient manner Ability to work independently and manage multiple tasks simultaneously Good organizational skills and attention to detail Familiarity with customer service software and tools preferred