Customer Support Assistant

The Customer Support Assistant will be responsible for providing excellent customer service to clients via phone, email, and live chat. They will handle customer inquiries and resolve customer issues in a timely and professional manner. Key Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Troubleshoot and resolve customer issues, escalating to a higher-level support team as needed. Document customer interactions and resolutions in a clear and concise manner. Maintain a thorough understanding of company products and services. Continuously strive to improve customer satisfaction and reduce customer churn. Meet or exceed individual and team performance goals. Requirements: Strong verbal and written communication skills. Ability to multitask and prioritize in a fast-paced environment. Good problem-solving and critical thinking skills. Strong customer service orientation. Ability to work well in a team environment. Proficiency in Microsoft Office and customer support software. Education and Experience: High school diploma or equivalent required. Bachelor's degree in a related field preferred. 1-2 years of experience in a customer support role preferred. Working Hours: Full-time, including weekends and holidays as required.