Hospitality Operations Coordinator

Are you a highly organized, resourceful, and tech-savvy professional who thrives in a fast-paced environment? Do you love problem-solving and ensuring seamless operations, all while working remotely? If so, we want to talk to you!

As a Hospitality Operations Coordinator at Pathfinder Hospitality, you will play a critical role in ensuring smooth day-to-day operations for our short-term rental properties. You will support guest interactions, coordinate with on-site teams, manage administrative tasks, and streamline virtual workflows to enhance efficiency. If you are a fast learner with a proactive approach, this role is for you!

What You’ll Do:

- Support guest communication by responding promptly to inquiries, resolving issues, and ensuring a seamless booking-to-checkout experience.
- Coordinate with on-site teams (housekeeping, maintenance, and guest services) to ensure properties are guest-ready and any service requests are addressed.
- Identify opportunities to improve virtual workflows, guest communication, and operational efficiency. Develop SOPs and creative solutions to enhance productivity.
- Assist with billing, inventory tracking, data entry, and any other administrative duties to keep operations running smoothly.
- Update property listings across platforms by adjusting availability, pricing, and content (no revenue management experience needed).
- Handle virtual coordination of service providers, property maintenance, and team schedules to ensure smooth operations.

What We’re Looking For:

- Fast learner with strong problem-solving skills.
- Highly organized with the ability to multitask and prioritize tasks efficiently.
- Excellent communicator (written and verbal) with a service-oriented mindset.
- Tech-savvy (Google Workspace, Asana, Slack, or similar tools).
- Previous experience in an administrative, executive assistant, or hospitality-related role preferred but not required.
- Ability to work weekends and respond to urgent needs when necessary.

Compensation/Pay: $8 -$9 per hour

We believe in Platinum Service for our guests and associates alike. In service of that, here are some of the ways we take care of our full-time and part-time associates:

- 8 paid holidays, flexible PTO and Vacation
- Birthday Pay
- Additional paid time off for Community Involvement
- Flexible Hours
- Referral Bonus Program
- Mental Health & Wellness Program
- Learning & Development Opportunities
- Up to three complimentary nights in any hotel on Pathfinder’s portfolio.